Energy Market Exchange

What is the EMEX?
Who may use the EMEX?
How much does it cost to use EMEX?
Why should I register when I can quickly see rates just by entering my Zip Code?
Am I making any commitments by registering?
What happens after I register?
How do I look at rate offers?
How do I get pricing updates sent directly to my email?
Can I see a breakdown of my projected bill?
Where does the business electricity rate information come from?
What is the correlation between natural gas and my electricity rate?
How current is the business electricity rate information?
How do I know I’m getting the lowest (best) rate?
How do I know what term to lock in?
How do I lock in an electricity rate?
Is a deposit required to lock in a rate?
If prices go down, can I get a lower rate? How?
How do I know I’m making the best decision for term, rate and company?
How do I compare the total energy costs of different providers?
How is the EMEX compensated?
Are there any hidden charges?
How do I find out more information about the energy providers listed on the EMEX?
Can I view a sample contract?
What happens when my contract ends?
If I break my contract are there early termination fees?
How long of a term can I lock in?
What is a fixed rate?
What is a variable rate?
What is an adder?
What is a heat rate?
What is a TDSP?

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1. What is the EMEX

The EMEX is the first and only real-time, online system that gives businesses the power to compare
and switch electricity suppliers. By using the EMEX, businesses can save as much as 25% on the
cost of commercial electricity.

2. Who may use the EMEX?

Any business in the deregulated regions of Texas may use the EMEX. We plan to expand our
service area in the future to include all deregulated areas in the nation.

3. How much does it cost to use the EMEX?

It’s free to use EMEX’s services and platform; there is no cost or obligation to you when
you register. Commissions are paid through the energy companies when you secure rates on
a new contract.

4. Why should I register when I can quickly see rates just by entering my Zip Code?

By registering, you receive optimized rate offers customized for your business based on
your historical electricity usage.

5. Am I making any commitments by registering?

No.

6. What happens after I register?

You’ll receive an email confirmation acknowledging that the EMEX has received your registration.
Shortly thereafter you’ll begin receiving no-obligation offers from up to 15 energy companies.
You’ll be given a user name and password to sign on and see competitive offers, analysis, bill breakdown, and rate trends, giving you the necessary information to make an informed decision
as to when to lock in. You also will have the option of receiving automatic email notification
informing you of rate changes and trends as they happen in real time.

7. How do I look at rate offers?

By entering in your zip code for generic rates in your area, logging into your personal account
for rates customized for your company, or by automatic email notification.

8. How do I get pricing updates sent directly to my email?

You can sign up for automatic updates and receive electricity offers from up to 15 different
providers Monday through Friday, once or twice per day.

9. Can I see a breakdown of my projected bill?

Yes. Once you register, you can log on to your account and highlight the provider on any rate
board.

10. Where does the business electricity rate information come from?

The rate information is based on the natural gas prices as listed on the futures exchange
and the participating energy companies listed on the EMEX.

11. What is the correlation between natural gas and my electricity rate?

Much of all electricity in the state of Texas is generated with natural gas. Energy
rates are derived from power plants based on the cost per MMBtu (million British thermal
units) from the natural gas market. 3412 Btu is equivalent to 1 kWh (kilowatt hour).

12. How current is the business electricity rate information?

Business electricity prices on the EMEX are streaming and instantly updated as the market
fluctuates. Fixed and heat rate data is updated every 20 seconds. MCPE/variable rate
data is updated every 15 minutes.

13. How do I know I’m getting the lowest (best) rate?

With the EMEX, you receive 15 competitive offers at the same time and be able to analyze them
for yourself Because the EMEX is the only real-time system, you can be certain that
you are making your evaluation based on the most current and accurate data.

14. How do I know what term to lock in?

Use the EMEX to make an informed decision – the EMEX lets you see historical rate trends for the past
five years and your projected future electricity costs for up to the next five years so you know the term that
best suits your business.

15. How do I lock in an electricity rate?

You can lock in by logging in to your account, highlighting the desired term,
rate and provider, and clicking the “Lock in” button. You can also call or email your EMEX
contact with the requested provider, rate, and term you would like.

16. Is a deposit required to lock in a rate?

You will receive an email notification showing your credit status and deposit requirement, if any,
with each supplier. Enter your zip code and choose the provider, term, and product you want.
Complete the online enrollment form and you will be notified that your request is being processed,
and will be sent a confirmation along with the requested energy agreement for you to sign or fax
or email back to secure your rate.

17. If prices go down, can I get a lower rate? How?

Yes, you can lower your rate by extending the contract terms and blending your rate to the
current market price, immediately lowering your rate.

18. How do I know I’m making the best decision for term, rate and company?

The best business intelligence leads to the best business decisions. The EMEX lets you view rate
trends, and get a free analysis report for each provider that is listed on the EMEX’s rate board.
You will receive a complete analysis with a bill breakdown including current and projected energy charge, demand/TSDP charges, service fees, if applicable, gross receipt and PUC taxes, and
any other taxes, if applicable, broken down by month, quarter, biannually or annually. In short,
you will have all the information you need to make the best decision for your company.

19. How do I compare the total energy costs of different providers?

Simply look at the offers on the rate board and click each provider’s projected invoice. A sample
form will appear displaying all charges and fees.

20. How is the EMEX compensated?

Commissions are paid to the EMEX by energy companies when rates are secured.

21. Are there any hidden charges?

No. The Energy Market Exchange provides full transparency of your total energy costs with
each energy supplier. All fees on your bill are disclosed.

22. How do I find out more information about the energy providers listed on the EMEX?

Provider information is available by selecting the specific company you wish to look up on the rate board.

23. Can I view a sample contract?

Yes; by registering on the EMEX and accessing your custom profile, you can highlight a provider
on the rate board and click on the Terms of Service contract icon to look at a sample agreement
from that provider.

24. What happens when my contract ends?

If you do not renew or sign up with another supplier 15 days prior to the end of your contract,
your rate will revert to the higher default rate with your current provider. The EMEX will notify you
before your contract ends, giving you the ability to begin seeing renewal rates from your
current provider and competitive offers from up to 15 energy providers. You can lock in a new
rate that starts immediately after your contract ends, or extend your current agreement, at
any time, if applicable.

25. If I break my contract are there early termination fees?

All energy providers have different early cancellation fee policies. By selecting each provider on
the rate board, you can view specific termination fees in the Terms of Service section..

26. How long of a term can I lock in?

Fixed and MCPE/variable rates can be secured for terms ranging from 3 to 60 months. Heat rate
agreements can be secured for terms of 12 to 60 months.

27. What is a fixed rate?

A fixed rate is a guaranteed price for commercial power throughout the length of a contract.

28. What is a variable rate?

A variable rate allows you to float on the spot market where the costs are based on the
wholesale price of electricity.

29. What is an adder?

An adder is the fixed retail component on a MCPE/variable rate. It is the only cost that differs
from supplier to supplier on a variable rate contract.

30. What is a heat rate?

A heat rate puts your electricity rate in direct correlation with the NYMEX gas futures enabling you
to lock in now for individual months and years ahead of time.

31. What is a TDSP?

TDSP stands for Transmission and Distribution Service Provider. A TDSP is a regulated entity
that transmits and delivers your power through electrical poles and wires, and is also in charge
of their maintenance and repairs. Your TDSP costs will remain the same regardless of your
selected retail energy provider as all associated fees are regulated by the state. There are five
TDSPs in the deregulated regions of Texas - Oncor, Centerpoint, American Electric Power (AEP)
North, AEP South, and Texas New Mexico Power (TNMP); each one services a different area
of the state.